Customer Testimonials
Repairs were done in a timely way and I appreciated the free car wash. ??
Great quick experience The waiting room was clean the staff were friendly Great staff communicated well
They upped the service time for a previous scheduled oil change from almost 2 hours to an hour. Brilliant.
For starters the dealership is very clean and the staff is extremely friendly. My sales rep Stone was top-notch from beginning to end. Very thankful that I got the opportunity to work with him.
Called on a whim when car died towed it there and Tony went above and beyond to get my car done in the same day
Mark Mercer was very knowledgeable and courteous throughout the whole buying process. No pressure whatsoever made this a positive experience to remember ! Howard Abrahams was very thorough in explaining the financial aspect of this purchase .Thanks to Marc and Howard ,Brooksville GMC has earned my present and future business.
Quick and efficient service! Stopped by for a simple tire pressure check and fill-up. The staff was friendly, got me in and out quickly, and didn't try to upsell me on anything. Great customer service from the team here!
The facility is very nice and the salesman was very professional and helpful. Made my experience very easy and enjoyable
All the years I've been with (bought 3 cars there) I have always been treated very well and will give all of them a 5.
Danielle and Kathy are always very pleasant and make the best out of a bad situation. We need more people like that in this world.
There great for understanding just what you need! Everyone is very knowledgeable about the job.
I feel like the dealership is part of my family because I cherish my automobile and you guys take care of it for me. I don’t have to worry about it getting done right because you guys are the best.
Service was excellent Vehicle was ready when promised Repairs/body work completed Very easy to schedule as they communicated with Progressive
Only 2 things No Service loaner since I drive all the way from Floral City because I believe in loyalty Hard to connect with anyone on the phone These are not negative against them
Donnie Pelham was my service manager. Got my Hummer H2 repaired and I am very satisfied with the service. Price was reasonable.
All good Was done in time answered any questions I had and was totally satisfied with what I had done .
Very professional and thorough. Everything was completed and the car is up to date on maintenance.
Great. Staff is polite and respectful of your vehicle The maintenance department accomplishes everything on the list in a timely manner
It was a pleasant experience with no hassles! That is all I have to say at this point.
Always a great experience at Brooksville Buick GMC! Josiah is friendly, professional, and makes the service process quick and easy. I appreciate the excellent customer service and will continue coming back!
Great sales staff and finance folks. Made everything work without any surprises in the end
Out of all the dealership interactions I’ve had in my life, this was easily one of the greatest experiences. I bought a vehicle here for my son, and from the car itself to the entire staff, everything was absolutely perfect. From what I saw, this location checks every single box for moral and ethical sales practices. I highly recommend them because I never felt rushed or pressured to make a decision. Our salesman, Stone, was incredibly understanding. The entire sales and business team especially Chris went above and beyond to get me exactly where I wanted to be. If ... Read More DealerRater - Nov 1, 2026
Very nice Timely Experience Very nice Exceptional and courteous service They were the reason I wanted to buy my car from your car dealership
Good service Easy to make appointments No, have said enough Thanks Bye bye ?? No
Always great service by all!!!! Professional, courteous, staff and it's a pleasure for taking my car for servicing.
I had a great experience with Danielle at Buick GMC Brooksville Collision Center after my 2025 Buick Encore GX was rear-ended in an accident back in August. Danielle and the team did an excellent job repairing my vehicle, and the work was completed in a short amount of time! They made the entire process so much easier by arranging my rental car through Enterprise and keeping me informed every step of the way.
Danielle was helpful, professional, and made sure I knew what was going on throughout the repair process. My Buick looks as good as new, and I couldn't ... Read More DealerRater - Oct 30, 2026
Always excellent No more to say No way Nope Nope Nope Nope No Good bye
Great except for the constant surveys. I already filled out 2 and they keep coming
They were all great and helpful They all did a terrific job Completely great job
Not pushy. Listened to our list of must haves and did not make us feel like we were asking for the impossible. The car we purchased required some serious cleaning that the detail guys did good job.
Very friendly, listened to my 'must haves' and the no way items. Worked to help me save on my 5 purchase with this dealership. Joe and John did great job.
I had an oil change and tire rotation. It was all done in a timely manner. Tony helped me get some of the points I've earned and turned it into dollars so I saved about $20 on the oil change. I appreciate appreciated that very much.
On time appointment scheduled met and great staff Clean area, staff was friendly and attentive
Felt welcomed from check-in to check out. Always kept up to date while waiting. Very friendly dealership.
Excellent customer service at the front desk, wait room was comfortable, not a long wait for my oil change. But all the quarters my kids were saving for ice cream were stolen. Noticed immediately as I was driving away and would have turned back, but it was pouring rain. Felt violated.
We where met with very friendly smiling gentleman who asked if we wanted coffee ?? and directed us to the salesman
We where met with very friendly smiling gentleman who asked if we wanted coffee ?? and directed us to the salesman
This dealership had been amazing for me and my wife. Sal our salesman was awesome from the point we bought our truck and the service dept is also amazing for any needs we may have. Josiah is super friendly, respectful, and professional as are all the other service reps. Thank you brooksville GMC
All went well All my concerns were talking care of! All work done fast and complete!
Never have had a problem great service thanks for not selling me a bad car and the people are nice here
Out of all the dealership interactions I've had in my life, this was easily one of the greatest experiences. I bought a vehicle here for my son, and from the car itself to the entire staff, everything was absolutely perfect. From what I saw, this location checks every single box for moral and ethical sales practices. I highly recommend them because I never felt rushed or pressured to make a decision. Our salesman, Stone, was incredibly understanding. The entire sales and business team went above and beyond to get me exactly where I wanted to be--both with my trade-in ... Read More Yelp - Oct 23, 2026
Very good always professional. I hate typing on the phone you got what you got.Next time use email.
Always professional and honest This is the only dealership I use to service my vehicles.
I mostly deal with service and Tony Turner is a pleasure to work with Very informative keeps me informed of the process and progress
Donny always fits me in and always makes sure that I am aware of any and all issues with the vehicle. He helps me prioritize repairs and maintenance. Been working with Donny for 20 years or so. He's the best. Absolute professional.
Process was quick and they had me in and out of the dealership faster then I expected!
I took my Terrain for a recall issue and they were fast I took my terrain for a recall issue and I was in and out in less than an hour.
Work needed was done the correct way... I have had many bad experiences with other dealerships. Donnie was introduced to me by a very close family friend that Donnie has known for a long time. I can trust Donnie to not give me a story.... we both agree before I came to this dealership, that another dealership did not do the job correctly and I am stuck footing the bill. There is a trust here and I recommend many people to this dealership
Very professional, provided a courtesy van and a car wash. Oil change and tire rotation was accomplished in a reasonable time frame.
Dealt with Donny and he was absolutely amazing! He did exactly what he said he would do and got my car running right!
They were curious and take care of their customers. There knowledgable people that work in there service department and they take good care of you.
As always very good dealership to work with have purchased the last few vehicles from them and they always polite helpful and as fast as possible
Best Dealer around. Great people, easy to do business. Also a great service department. Thanks
Recently purchased a 2026 Buick Envision Avenir. After only 2 weeks, couldn't start the car, dead battery. At first they offered no help or assistance. Finally I called AAA to come and check out the problem. When the tech opened the hood, he informed me I had a tracking device attached to my car. Found out it was an Ikon GPS devise that they install on all their vehicles and charge the unsuspecting buyer for it. Had them remove it and asked for a refund for it. To this date, over a week, I have not received an answer and have ... Read More Yelp - Oct 6, 2026
This might have been 5 stars if I wasn’t surprised by an $80 charge to rotate my tires. What is somewhat suspect, arriving home the same day, in the mail I received a coupon for a free tire rotation! Frustrating at best! Troy
My wife and I purchased a GMC truck from Buick GMC Brooksville. We found our experience to be relaxing and our sales person Stone to be professional and accommodating to our needs. There was no high pressure sales pitch. Stone showed us several different options for us to look at and found one that worked for our needs and expectations. Thank you for probably the best vehicle shopping experience we have ever had.
Great service at Brooksville buick
Somebody backed into our Buick. The body shop did a great job with the repair and work was completed on time.
I purchased a newer used SUV from GMC Brooksville, driving home I realized I had a cracked windshield. WA told by GMC that my insurance would cover it - what! I then within a week started having ignition problems, I would hit the button to start the car and it would just continue to try to turn over but when you catch. They can't figure out what's wrong with it so I live with it. Then 2 months in not only the battery goes but the auxiliary battery so I call my salesperson they tell me to bring it ... Read More Yelp - Jun 6, 2026
I purchased a newer used SUV from GMC Brooksville, driving home I realized I had a cracked windshield. Was told by GMC that my insurance would cover it - what! I then within a week started having ignition problems, I would hit the button to start the car and it would just continue to try to turn over but when you catch. They can't figure out what's wrong with it so I live with it. Then 2 months in not only the battery goes but the auxiliary battery so I call my salesperson they tell me to bring it ... Read More DealerRater - Jun 6, 2026
I am very happy with the service I received made appointment in the app got oil change ,tires rotated fluids filled I was very happy I got a early appointment which was great also wanted to know the price of my rear tail light he gave me all the information I needed even the part number that will have to wait till later but I was very happy with the service I received would differently recommend them
Very quick and professional
Everyone was good, I had the issue of the DEF exhaust and GM parts was closed in Detroit and the service and parts depts. did everything they could do to get it. I appreciate it Thanks
I had an oil change. The only con was the fact that it took so long. I guess they did not know that I was sitting in the waiting room that is in the show room. I asked someone to let them know where I was.
Purchased my first truck here recently. Mark Mercer in sales was great to deal with and followed up with me even after the sale. Joe the sales manager made sure I was happy and Howard in finance explained all the details so this old guy could understand it. My wife and I both had a great experience with Buick GMC Brooksville and highly recommend them. They even had a wonderful girl named Jennifer come out to my house after the sale and go over any questions that I might have about my new truck. Thank You ALL!!!
I try to be fair when leaving reviews, but this experience with Buick GMC of Brooksville left me disappointed. Before visiting, I had both phone and email communication and was very clear that I didn't want to make an hour-long drive unless we were reasonably close on price. I was reassured that we were, especially given it was the last day of the month and quarter and that they would be willing to work with me. When I arrived, the person I had been communicating with wasn't even there, and the sales team had no awareness of our ... Read More Yelp - Apr 1, 2026
I felt you treated my husband and I with respect. You made it happen for us. . I will use you again and refer my friends and family to you. Good job Brooksville GMC.
I have taken my personal vehicles to this dealership.....for 20 years. Need I say more.....? Everyone from sales to service are very courteous and professional
Everyone was very friendly and helpful we were able to look and test drive a few different vehicles and found the one we liked and got the deal done in a reasonable amount of time over all it was a great experience thank you
The salesman Bruce was very friendly made the sale feel less pressured. The whole team did an awsome job
Great job by the body shop!! Every step of the way was professional and courteous. My truck looks excellent, like brand new! Will refer friends and family, or anyone who asks. Thank you.
I had a very good experience with your company. They treated me with professional courtesy and treated me right. I will tell anybody to go see them and purchase a car from you guys. Thank you for everything.
Very pleasant buying experience, My purchase went quickly and smoothly. I got the vehicle I wanted with no hassles, no pressure.
Everything was efficient and fast. All service people were courteous and helpful. Will always return.
Everyone was very friendly and helpfull they ansured all my tech. Questions on my vehicle even though it was not purchased there .
I was very pleased with the service I received and the showroom was very clean. Everyone was very friendly and accommodating.
Second time buying from this dealership. Great buying experience both times. Salvatore DiBartolomeo great sales associate. Extremely helpful.
Did like the wait for 3 1/2 hr plus the car wash on top of the 3 1/2 hr then the engine light came on before I’ve gotten out of the parking lot Another hour !
Scott was very professional and took the time to talk to me and answer my questions. The entire team was welcoming and responsive. This was a great experience with no pressure!
My front window was broke during survive and dealership refused to help me at all just said it is t there problem and to use my insurance. General manager refuses to even call me after multiple voice mails, and waiting there in person while she refused to leave her office while letting the service manager who is an xxxxxxx deal with it. Will never go back to this dealership ever again. And won’t recommend friends to purchase 100k trucks from them
I was taken by the sales process. You guys ripped me off for my truck.
Mark Mercer in sales was extremely friendly and helpful. My wife and I felt very comfortable with him and he is still following up with me. He goes the extra mile.
Danette was fantastic. We felt very comfortable discussing everything with her and that she helped us get the deal we were looking for.
appointment at 1:15. Left dealer at 4:30. Work done was lube, oil, filter which I will have done elsewhere in the future!
This was my best ever car buying experience. They didn’t try to sell me unnecessary things, they were responsive and reasonable during the price negotiations.
An appointment was scheduled quickly and service was performed. However, the amount of time for diagnostics and installing a new battery seemed excessive - 2 hours.
Everyone is friendly. Danette was very helpful with my decision to buy the Buick Envision.
Excellent service and customer relations. Second Buick that I've purchased and the support I've received from Brooksville Buick is exceptional.
Appreciated the warm reception from the sales staff throughout our purchase. A great experience working with Stone (our salesman) along with Josiah in the service department.
I have been customer for many years. Friendly and Efficient service. Used my GM points on several occasions.
Did a great job on my oil change and tire rotations. The waiting room was nice.
Exceeded expectations, thanks to service writer Serena. Most enjoyable experience. Thanks to the staff for their professionalism.
Friendly, no pressure sales at every step. I got a fair priced used pickup truck.
I have dealt with a couple of dozen dealerships over the past 40 years, and bar none, GMC Brooksville is the best. Professional, courteous, reasonable prices on their service department, the list goes on and on. Highly recommended.
I purchased a 2019 Buick Envision two weeks ago and I was given one key fob. I was told that I would need to purchase a second one at my own cost. I found that unacceptable but I have not received any response to my displeasure. I would hope that a reputable dealer would provide adequate keys to a vehicle that they are selling.
I had an excellent experience working with Brooksville GMC on my new truck purchase. They were very transparent in the cost and thoroughly explained the price breakdown. I feel like they gave me a high value for my trade and would highly recommend Brooksville GMC to anyone looking for a new car. This was one of the easiest vehicle transactions I have ever encountered.
Dealership was quick, accomodating, pleasant and wonderful to work with. Always buy my cars here